Frequently Asked Questions

A basic 2-camera setup starts from affordable rates. The total cost depends on the number of cameras, camera type, DVR/NVR specifications, and installation complexity. Contact us at 7006866545 for a free customized quote based on your specific security needs.

Key factors include the number of cameras, camera type (analog vs IP, 2MP vs 4MP+), DVR/NVR specifications, cable length and conduit requirements, mounting height and difficulty, number of floors, additional features like audio recording or PTZ control, and warranty coverage.

Yes, we offer discounts on bulk installations for apartments, colonies, and commercial projects. We also have seasonal offers and referral discounts. Call us at 7006866545 to discuss ongoing promotions and special pricing.

A basic setup with 2 cameras and a DVR starts from a very affordable price point. This includes camera installation, cabling, DVR configuration, and mobile viewing setup. Contact us for the exact pricing as it varies based on your specific requirements.

No, there are no hidden charges. We provide a detailed written quotation before starting any work. The quoted price includes all materials, labor, cabling, configuration, and taxes. Any additional work requested beyond the original scope is discussed and approved before execution.

Yes, we provide EMI and installment payment options for larger installations. We accept all major UPI payments, bank transfers, cash, and card payments. Contact us to discuss a payment plan that suits your budget.

CCTV camera prices vary by type and specifications. Basic 2MP analog cameras start from budget-friendly prices, while 4MP IP cameras, PTZ cameras, and specialized cameras are priced higher. We offer products from CP Plus, Hikvision, Dahua, Godrej, and ZTE at competitive market rates.

Our installation charges are per camera and include mounting, cabling, conduit piping, and configuration. The per-camera charge decreases for larger installations. Contact us at 7006866545 for detailed pricing based on your specific camera count and system type.

No, site visits and surveys are completely free within our service area. Our technician will visit your property, assess the location, discuss your requirements, and provide a detailed written quotation with no obligation or hidden charges.

Yes, we provide a detailed itemized invoice listing each camera, DVR/NVR, cable length, conduit, connectors, and labor charges separately. Our transparent billing ensures you know exactly what you are paying for. We provide GST bills for business customers.

Yes, we offer free demonstrations of our CCTV systems at our office in Kosli. We can show you live footage quality, night vision performance, mobile app functionality, and different camera types. Call 7006866545 to schedule a demo at your convenience.

We provide the full manufacturer warranty on all cameras, which typically ranges from 1 to 3 years depending on the brand and model. CP Plus, Hikvision, and Dahua cameras come with standard manufacturer warranty. We provide the original bill for warranty claims.

We provide a 1-year warranty on all installation workmanship. This covers any loose connections, cable issues, mounting problems, or configuration errors arising from our installation. If any issue occurs due to our work within one year, we fix it free of cost.

No, manufacturer warranty and installation warranty do not cover accidental damage, physical impact, water damage, lightning strikes, power surges, or tampering. However, we offer repair services for such cases at reasonable charges. Consider adding an AMC for broader coverage.

To claim warranty, call us at 7006866545 or WhatsApp us with your purchase details. Share the camera serial number and a description of the issue. We will arrange for inspection and if the issue is covered under warranty, arrange a free replacement or repair through the manufacturer.

The manufacturer warranty period varies by brand: CP Plus offers 1-3 years, Hikvision offers 2-3 years, Dahua offers 1-3 years, Godrej offers 1 year, and ZTE offers 1-2 years depending on the product series. High-end models typically come with longer warranty periods.

Yes, we offer extended warranty plans for an additional cost. Extended warranty covers your cameras and DVR/NVR beyond the standard manufacturer period. Contact us for extended warranty pricing and coverage details.

Hard drives from Seagate and Western Digital come with their own manufacturer warranty, typically 2 to 3 years. The warranty covers manufacturing defects but not data loss, physical damage, or wear from continuous operation. We recommend regular hard drive health checks.

Standard manufacturer warranty does not cover damage from power surges or lightning strikes. We strongly recommend installing a UPS with surge protection for your CCTV system. We offer surge protection devices and UPS installation as add-on services.

Yes, we repair all major CCTV brands including CP Plus, Hikvision, Dahua, Godrej, ZTE, Honeywell, Panasonic, Samsung, and many more. Our technicians are trained to diagnose and fix issues across analog, HD, and IP camera systems from any brand.

Repair costs depend on the issue. Minor repairs like cable replacement or connector fixing start from minimal charges. Major repairs such as camera module replacement or DVR board repair are priced based on the parts needed. We provide a free inspection and quote before starting any repair work.

Simple repairs like cable replacement or power supply issues are resolved within a few hours on the same day. Complex repairs involving camera sensor replacement or DVR board repair typically take 2-3 working days if spare parts are available. We try to minimize your downtime.

Yes, we repair all types of DVR and NVR units including H.264, H.265, and smart AI recorders. Common repairs include power board replacement, hard drive replacement, HDMI port repair, network port repair, and firmware restoration. We can also upgrade your existing DVR to a higher capacity.

Depending on the extent of water damage, we can repair many water-damaged cameras. We clean the circuit board, replace damaged components, and test the camera. However, if water has caused severe corrosion or short-circuited critical components, replacement may be more cost-effective.

Yes, we provide onsite repair services across Kosli, Rewari, Bawal, Dharuhera, and nearby areas. Our technician visits your location, diagnoses the problem, and performs repairs on-site whenever possible. For major repairs requiring specialized equipment, we may need to take the unit to our workshop.

Yes, we repair old analog CCTV systems including legacy SD analog cameras, analog DVRs, and BNC cabling. We also offer upgrade services to convert your old analog system to HD or IP without changing all the cabling. Many customers choose to upgrade rather than repair very old systems.

Yes, we can replace or repair damaged camera lenses including varifocal and fixed lenses. Common lens issues include scratches, internal fogging, broken IR cut filter, and focus motor failure. We assess the damage and provide a repair or replacement recommendation.

Common signs of a faulty CCTV camera include no video signal, blurry or distorted image, flickering, night vision not working, or intermittent recording. If you notice any of these, call us at 7006866545 for a diagnostic visit. We identify the issue and suggest the most cost-effective fix.

AMC stands for Annual Maintenance Contract. It is a service agreement where we provide regular maintenance, periodic inspections, priority repairs, and discounted services for your CCTV system throughout the year. It helps keep your system in optimal working condition and reduces unexpected breakdowns.

Our AMC includes quarterly camera lens cleaning, cable integrity checks, DVR/NVR health monitoring, hard drive health check, firmware updates, loose connection tightening, power supply voltage testing, and priority onsite repair visits. AMC members also get a discount on spare parts and replacement cameras.

AMC costs depend on the number of cameras and system complexity. For a standard 4-camera home system, the annual AMC is very affordable. For larger commercial systems with 16+ cameras, customized AMC plans are available. Contact us at 7006866545 for a personalized AMC quote.

No, AMC is not mandatory. However, we strongly recommend it as it significantly reduces the risk of unexpected failures, extends the life of your equipment, and ensures your system is always functioning properly. Many customers find that AMC pays for itself through discounted repairs.

Our AMC contracts are typically for 1 year with an option to renew annually. We also offer 2-year and 3-year AMC plans at discounted rates for customers who want long-term coverage. The contract can be renewed before expiry to maintain continuous coverage.

Yes, you can sign up for an AMC at any time, even if we did not do the original installation. We will first inspect your existing system, perform any necessary repairs, and then start the AMC from the date of signing. Existing systems must be in working condition to qualify for AMC.

If your system breaks down during the AMC period, we provide priority repair service at discounted rates. AMC members get faster response times and reduced labor charges. Parts and replacement components are billed separately unless covered under the AMC plan.

For analog systems we use RG59 coaxial cable with BNC connectors. For IP systems we use CAT6 Ethernet cable with RJ45 connectors. All cables are routed through PVC conduit pipes for protection. We use only high-quality cables that meet industry standards for signal quality and durability.

No, CCTV cameras will record locally to the DVR/NVR even without an internet connection. Internet is only required for remote viewing from your smartphone, email alerts, and cloud backup. The cameras continue recording 24/7 regardless of internet availability.

CCTV cameras should be cleaned every 2-3 months, or more frequently in dusty environments. Dust, cobwebs, and bird droppings can blur the lens and reduce recording quality. Use a soft microfiber cloth to clean the lens and housing. Avoid using water or liquid cleaners directly on the camera.

Regular maintenance includes cleaning camera lenses, checking cable connections, inspecting conduit pipes for damage, verifying DVR/NVR hard drive health, checking power supply voltage, updating firmware, reviewing recording quality, and testing remote viewing access. A well-maintained system lasts 5-7 years longer.

Log in to your DVR/NVR interface and check the recording status indicator. Verify that the hard drive has sufficient free space and that recordings are being saved for the expected duration. You can also play back random time segments from different cameras to confirm all cameras are recording properly.

Common causes of cable failure include rodent damage (rats chewing cables), exposure to sunlight causing insulation degradation, water ingress at connectors, physical damage from human activity, loose BNC or RJ45 connectors, and corrosion over time. Using PVC conduit pipes significantly reduces cable failure risk.

Keep the DVR/NVR in a well-ventilated area to prevent overheating. Clean the ventilation grills every few months to remove dust buildup. Ensure the UPS or power backup is functioning. Check hard drive health through the system menu. Restart the DVR once a month to clear temporary cache and improve performance.

Yes, we provide scheduled maintenance services on a quarterly, half-yearly, or annual basis. Our technician visits your premises at the scheduled time to perform comprehensive system checks, cleaning, and necessary adjustments. Scheduled maintenance is included in all our AMC plans and is also available as a standalone service.

Yes, winter maintenance is important in Haryana's cold season. Check for fogging on camera lenses, ensure heaters in PTZ cameras are working, verify IR LEDs function in low temperatures, and inspect cables for contraction-related loosening. Our AMC covers seasonal maintenance checks.

Use a soft, dry microfiber cloth to gently wipe the lens in a circular motion. For stubborn dirt, slightly dampen the cloth with distilled water or lens cleaning solution. Never spray liquid directly on the camera. Clean the dome cover of dome cameras carefully to avoid scratches.

Yes, birds can sit on cameras causing them to shift position, and bird droppings can block the lens and reduce image quality. We recommend installing anti-bird spikes or camera housings with protective shrouds. Regular cleaning is especially important if birds are a problem.

A quality CCTV camera lasts 5 to 8 years with proper maintenance. Factors affecting lifespan include build quality, weather exposure, power surge protection, and regular cleaning. Cameras from CP Plus, Hikvision, and Dahua typically last longer. AMC plans help extend camera life significantly.

For homes, we recommend dome cameras for indoor use as they are compact, vandal-resistant, and blend with home decor. For outdoor areas, bullet cameras are ideal as they have longer range and better weather resistance. A mix of 2MP or 4MP cameras with night vision capability works best for most homes.

Bullet cameras are cylindrical, visible, and designed for long-range outdoor monitoring with better night vision. Dome cameras have a compact, dome-shaped design, are more discreet, and are better for indoor use. Bullet cameras are easier to install and adjust. Dome cameras are more vandal-resistant and tamper-proof.

PTZ stands for Pan, Tilt, and Zoom. These cameras can rotate horizontally (pan), vertically (tilt), and zoom in/out remotely. PTZ cameras are used for large-area monitoring in parking lots, warehouses, shopping malls, factories, and open grounds where a single fixed camera cannot cover the entire area.

IP cameras transmit digital video over a network using Ethernet cables, offering higher resolution (4MP, 8MP+), remote access, and advanced features like motion detection and AI analytics. Analog cameras use coaxial cables and have lower resolution (typically 2MP or less). IP cameras are more expensive but provide superior image quality and flexibility.

For night vision, we recommend cameras with infrared (IR) LEDs and a low lux rating. Bullet cameras with 30-50 meter IR range are excellent for outdoor night monitoring. For color night vision, consider cameras with built-in white LEDs or starlight technology. Hikvision and CP Plus offer excellent night vision cameras.

2MP cameras provide 1080p Full HD resolution (1920x1080), which is sufficient for most residential and small business applications. 4MP cameras offer higher resolution (2688x1520), providing more detail and clearer images, especially when zooming into footage. 4MP cameras require more storage space and higher bandwidth.

A wireless CCTV camera connects to your DVR/NVR or network using WiFi instead of video cables. However, it still needs a power cable. True wireless cameras run on batteries and connect via WiFi. Wireless cameras are easier to install but may face signal interference. We recommend wired cameras for critical security applications.

A varifocal camera has an adjustable lens that allows you to change the field of view by manually zooming in or out during installation. This gives flexibility to focus on specific areas like a doorway or cash counter. Varifocal lenses typically range from 2.8mm to 12mm. Fixed lens cameras have a single preset view angle.

Yes, we offer solar-powered CCTV solutions for locations without electricity access, such as farmhouses, fields, construction sites, and remote areas. These systems include a solar panel, battery backup, and 4G SIM card for remote viewing. We install and configure the complete solar CCTV system.

A fisheye or 360-degree camera uses an ultra-wide lens to capture a complete panoramic view of a room from a single mounting point. It is ideal for large open areas like hotel lobbies, showrooms, and warehouses. The software dewarping feature allows viewing specific sections in normal perspective.

For a 4-camera system recording in 2MP resolution, a 1TB hard drive provides about 15-20 days of footage. For 4MP cameras, we recommend 2TB or higher. For 8-camera systems with 4K resolution, 4TB or larger is recommended. We help you calculate the right storage based on your retention requirements.

Absolutely. Even a small home benefits from 2-3 cameras covering the main door, backyard, and parking area. Modern CCTV systems are affordable, easy to use, and provide peace of mind whether you are sleeping at night or away on vacation. The cost of a basic system is very reasonable.

Yes, all our systems include remote monitoring via smartphone apps. You can watch live footage, review recordings, and receive motion alerts from anywhere in the world with an internet connection. We set up the mobile app on your phone during installation and show you how to use it.

For homes, dome cameras are best for indoor areas as they are compact and tamper-resistant. Bullet cameras are ideal for outdoor areas with better night vision. We recommend 2MP or 4MP cameras with night vision. Video doorbells and indoor pan/tilt cameras are also popular for home security.

Yes, we install smart video doorbells that let you see and talk to visitors from your phone. Features include motion detection, two-way audio, night vision, and cloud recording. We install both wired and battery-powered video doorbells from brands like CP Plus and Godrej.

Yes, IP cameras and WiFi cameras can connect to your home WiFi network, eliminating the need for video cables. However, each camera still needs a power connection. We recommend a strong WiFi router for stable connectivity and use wired connections for critical cameras when possible.

Yes, we install CCTV systems for apartments and flats including individual flats and multi-story apartment buildings. For individual homes we set up standalone systems. For apartment complexes we can design centralized systems with multiple cameras connected to a single NVR with individual access for each owner.